Terms of use.

Who provides the service

Cloud4medical s.r.o., company ID 08771243, registered office at Na Horečkách 173, 747 64 Budišovice, Czech Republic, entered in the Commercial Register kept by the Regional Court in Ostrava, section C, file 80756 (“we”). Contact: info@draften.ai.

What draften is

draften is an email assistant that runs as an online service. It reads the mail in a connected mailbox and creates draft replies there. It never sends anything on its own: a person always decides whether to send.

An installation on your own server (on-premise) is governed by a separate licence agreement; these terms apply to it only where it refers to them.

Who it is for

draften may be used by businesses, organisations and sole traders, and by individuals for their private mail. Whoever uses the service outside their trade, business or profession is a consumer. Where something concerns only consumers, or only businesses and organisations, we say so.

Whoever creates an account for an organisation confirms that they may act for it and accept these terms on its behalf.

Entering into the contract

The contract is concluded when you create an account and accept these terms. It can be concluded in Czech or in English. You can check and correct the details you enter before the account is created, and change them later in the account settings. We archive the contract, and on request we send you the terms as they stood when it was concluded.

Closed beta

Until registration opens to everyone, draften runs as a closed beta with a limited number of users. During the beta the service may change and may not always be available.

Price

The price and payment terms are set by the price list in force when you order the service. We publish the price list when registration opens. Prices for consumers include all taxes and charges. During the closed beta, the terms we agree with you apply.

Your part

• Connect only mailboxes you are entitled to connect.
• Process personal data lawfully – for example, inform the people whose mail draften reads where the law requires it.
• Protect the sign-in details of your account and of the connected systems.
• Do not use draften for unsolicited mail, unlawful content or attacks on us or anyone else.

Replies written by artificial intelligence

Drafts are prepared by a language model and may contain mistakes: wrong facts, the wrong tone or an unsuitable attachment. Check a draft before you send it. You are responsible for the messages you send.

Your data

The data draften processes remains yours. We use it only to provide the service to you, and we do not use it to train language models. draften automatically deletes messages, drafts and the texts the assistant learns from after 90 days. The lessons and knowledge corrections the assistant drew from your edits stay as its knowledge; the messages you save to the trial set yourself stay until you delete them. When you stop using the service, we delete your data.

What draften stores and whom it passes what to is described in the privacy notice.

Data processing agreement (businesses and organisations)

If you use draften for a business, an organisation or your trade, then for the personal data in the mail and in draften’s settings your organisation (or you as a sole trader) is the controller and we are the processor. This section is the data processing agreement under Article 28 of the General Data Protection Regulation (GDPR).

• Subject and duration: processing the personal data in the connected mailboxes and in draften for as long as the service is used.
• Nature and purpose: reading messages, preparing draft replies, teaching the assistant from edits, and showing overviews.
• Types of data: names, email addresses and other contact details, the content of email correspondence and the data in it – including special categories of data where the mail contains them.
• Categories of data subjects: your employees and users, your customers, and other people who correspond with you.

We undertake to:

• process the data only on your instructions, given through the service’s settings and these terms;
• ensure that the people with access to the data are bound by confidentiality;
• take appropriate technical and organisational measures to protect it;
• engage only the sub-processors listed in the privacy notice, and tell you about any change in advance so that you can object;
• help you handle requests from people exercising their rights and meet your obligations, including notifying a personal data breach without undue delay;
• delete the data when the service ends, unless the law requires us to keep it;
• make available the information needed to demonstrate these obligations, and allow audits.

If you need a data processing agreement in your own wording, write to us.

If you use draften for your private mail, this section does not apply to you. How we handle the data in that case is described in the privacy notice.

Availability and changes

We run the service with professional care and aim for it to be available at all times. We plan maintenance to disturb you as little as possible. We keep improving the service; when something important changes, we let you know.

Defects

If the service does not work as we promised or as can reasonably be expected, let us know at info@draften.ai. As a consumer you have the rights for defective performance under the Civil Code: we remedy the defect without undue delay and free of charge; if that is not possible or does not happen within a reasonable time, you are entitled to a reasonable price reduction, and if the defect is not minor, you may withdraw from the contract.

Liability

Towards businesses and organisations: we are not liable for damage caused by sending a draft without checking it, nor for outages of third-party services such as mailbox or language model providers. Our liability for damage is limited to the amount you paid us for the service in the last 12 months. This limit does not apply to damage caused intentionally or by gross negligence, nor to harm to a person’s natural rights.

Towards consumers we are liable to the extent the law sets; these terms do not limit their rights in any way.

Withdrawal from the contract (consumers)

As a consumer you may withdraw from the contract without giving any reason within 14 days of the day it was concluded. It is enough to tell us within that period, for example by email to info@draften.ai. You may use the model form below, but you do not have to.

If you pay for the service and asked us to start providing it within the withdrawal period, you pay only a proportionate part of the price for the time until you withdraw. We refund anything you paid beyond that within 14 days of your withdrawal, by the same means you used to pay.

Model withdrawal form:

• To: Cloud4medical s.r.o., Na Horečkách 173, 747 64 Budišovice, Czech Republic, info@draften.ai
• I hereby give notice that I withdraw from my contract for the provision of the draften service.
• Date the contract was concluded: …
• Name: …
• Email I registered with: …
• Date: …

Termination

You may stop using the service at any time. We may end it with 30 days’ notice, or at once if you seriously breach these terms. After termination we delete your data.

Changes to these terms

We tell you about a change to these terms by email at least 30 days in advance. If you do not agree with it, you may stop using the service before it takes effect.

Complaints and out-of-court dispute resolution (consumers)

We handle complaints at info@draften.ai. If a dispute under the contract arises between us that we cannot settle by agreement, you as a consumer may file a proposal for out-of-court resolution with the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz), which also supervises compliance with consumer protection obligations.

Governing law

These terms and the relations under them are governed by the law of the Czech Republic, in particular the Civil Code. If you are a consumer habitually resident in another country, this does not deprive you of the protection given to you by the mandatory provisions of that country’s law.

Disputes with businesses and organisations are decided by the courts of the Czech Republic; the court with jurisdiction is the one for our registered office. Disputes with consumers are decided by the court with jurisdiction under the law.